Return & Refund Policy
Return & Refund policy
•Cancellation
BeeYourCharms will try our best to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee that changes can be made after an order has been processed
•Return
Returns are accepted up to 14 days after receipt of your order. Customized products do NOT accept returns.
If you do not communicate with us in advance and initiate a return with our consent, we will consider this an Invalid return and will not give you a refund/exchange.
To start a return, please send us an email including your order Number, reason for return, and a receipt or proof of purchase to: support@beeyourcharms.com. If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
The return shipping fee for products not caused by quality issues belongs to customers.
You can always contact us for any return questions at support@beeyourcharms.com.
• Damages and issues
If the item you receive is defective or damaged or if you receive the wrong item,(which was caused by us), please contact us with photos within 7 days after you receive the package. If we confirm the items are defective and we are at fault, you’ll be able to choose either to: return & exchange or return & refund.
• Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
•Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.